A 94-year-old woman, Rita Holohan, experienced symptoms of a stroke after an indoor skydiving adventure, landing her in the hospital. Paramedics diagnosed her with a mini-stroke and rushed her to Queen Elizabeth Hospital. Unfortunately, Rita spent 36 hours on a hospital trolley before being moved to a ward.
Concerned about her mother’s care, Beverley Pegg expressed frustration over the lack of information and communication from the hospital staff. As a nurse herself, Beverley criticized the subpar level of care her mother received during her hospital stay.
In response to the family’s complaints, hospital officials acknowledged the challenges faced during busy periods but emphasized their commitment to prioritizing patients based on clinical need. Richard Parker, the chief operating officer, assured the public that efforts are in place to enhance patient experience and streamline urgent care services.
The hospital’s aim is to minimize distress for patients and families by improving communication and efficiency in managing patient flow, especially during high-demand periods.