Virgin Media is providing a complimentary upgrade called Smart Support to all its internet customers in the UK. This new service operates 24/7 to ensure smooth connectivity throughout the year. Smart Support automatically monitors broadband performance and offers immediate assistance to users facing speed or connection issues. It provides recommendations to resolve problems swiftly, aiming to prevent disruptions during activities like streaming or remote work.
Moreover, Virgin Media can remotely perform fixes and updates overnight to avoid inconveniencing customers during the day. If necessary, the service may suggest WiFi Pod or Hub upgrades for enhanced home coverage, with the option to schedule a free engineer visit for more severe issues.
Gareth Lister, Director of Connectivity at Virgin Media O2, highlighted the importance of reliable connectivity and the continuous rise in network demand. Smart Support’s proactive monitoring and rapid issue resolution aim to keep customers connected seamlessly. This service is being rolled out to all Virgin Media customers at no extra charge, ensuring enhanced support and connectivity.