The latest consumer complaint figures have been revealed by Ofcom, shedding light on the performance of broadband, TV, and telecom companies. Ofcom’s recent report indicates an overall decrease in complaints since the beginning of 2025, showing signs of improvement in the industry.
According to Ofcom, complaints to the regulatory body decreased in the second quarter of 2025 compared to the previous quarter. However, specific companies still face challenges, with EE, a BT-owned platform, ranking poorly in broadband complaints.
Ofcom confirmed that EE received the highest number of complaints for fixed broadband services. Conversely, Plusnet, another BT-owned provider, received the fewest complaints, positioning them as the leader in customer satisfaction.
The figures for broadband complaints are as follows:
– PLUSNET • 4 complaints per 100,000
– SKY • 6 complaints per 100,000
– VIRGIN MEDIA • 8 complaints per 100,000
– BT • 9 complaints per 100,000
– TALKTALK • 9 complaints per 100,000
– NOW • 9 complaints per 100,000
– VODAFONE • 9 complaints per 100,000
– EE • 10 complaints per 100,000
Apart from broadband, Ofcom also evaluates complaints in other sectors like Landline, Mobile, and Pay-TV services.
For landline services, Utility Warehouse stands out with zero complaints per 100,000. Conversely, EE ranks lowest with 8 complaints per 100,000. In the TV category, TalkTalk and Sky receive minimal complaints of 1 and 2 per 100,000, respectively, while EE faces higher dissatisfaction with 6 complaints per 100,000.
In the mobile services segment, EE, Vodafone, and Tesco Mobile are tied for the least complaints at just 1 per 100,000. This positive trend in complaints reduction was acknowledged by USwitch, emphasizing the importance of service quality and the need for providers to enhance value for consumers.
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