A group of Members of Parliament has cautioned that delays in government processing of benefit claims could lead to financial hardship for claimants. According to a recent report by the Public Accounts Committee, some individuals are waiting for over a year for their Personal Independence Payment (PIP) claims to be reviewed.
The report, released today, reveals that only 51% of PIP claims were processed within 75 working days in the 2024-25 period, falling short of the Department for Work and Pensions’ (DWP) target of 75%. The committee highlighted that these delays are causing claimants to face financial difficulties, potentially pushing them into poverty, with the DWP lacking a sufficient short-term strategy to address the issue.
MPs on the committee shared instances of constituents waiting excessively long periods for claim processing, some enduring waits of over a year. While the DWP disputed these claims not being reflected in its official data, they acknowledged the gravity of the situation and committed to addressing it.
Sir Geoffrey Clifton-Brown, Chair of the Public Accounts Committee, expressed disappointment in the DWP’s service quality for disability claimants, noting a lack of progress despite assurances made three years ago. He emphasized the urgency of the matter, stressing that constituents are at risk of financial instability due to the department’s unresponsiveness.
Among the recommendations put forth by the committee is a call for the DWP to provide detailed information on waiting times, including the longest wait recorded in the 2024-25 period. PIP, a crucial disability benefit aimed at assisting individuals with additional living expenses related to daily tasks, is provided to both employed and unemployed individuals.
Last summer, the Labour Party led a significant rebellion against proposed restrictions on PIP eligibility, resulting in the government initiating a review of the benefit led by DWP minister Sir Stephen Timms, with findings expected in the autumn.
In response, a DWP spokeswoman highlighted ongoing efforts to revamp the welfare system, ensuring claimants receive necessary support to secure stable employment and escape poverty. The department has redeployed work coaches to assist individuals with disabilities and illnesses, alongside implementing comprehensive employment reforms. The spokeswoman emphasized the commitment to expedite PIP award decisions and the ongoing Timms Review to enhance the fairness and effectiveness of the benefit.